We offer 24x7 technical service to accompany the operator and collaborate with them in the resolution of incidents, suggesting improvements that will help them meet their goals.
In the first instance, support is done through Slack's chat, which promotes dynamic and seamless communication between Phicus Tecnología's technical team and the operator's team. The monitoring system sends relevant network alerts to the same chat, making it easy to immediately detect incidents and trigger the resolution mechanisms.
For incidents involving a serious service impairment that occur outside office hours, Phicus Tecnología has an on-call service that will provide permanent attention.
The purpose of this service is to support the operator on a daily basis so that they can provide quality service, supported by our team of experts.
In the first instance, support is done through Slack's chat, which promotes dynamic and seamless communication between Phicus Tecnología's technical team and the operator's team. The monitoring system sends relevant network alerts to the same chat, making it easy to immediately detect incidents and trigger the resolution mechanisms.
For incidents involving a serious service impairment that occur outside office hours, Phicus Tecnología has an on-call service that will provide permanent attention.
The purpose of this service is to support the operator on a daily basis so that they can provide quality service, supported by our team of experts.
Phicus' vocation with this service is to ensure that the operator does not feel alone in the day-to-day running of the network, and can provide a quality service with the support of the best technical team.
On-call service
On the other hand, for incidents that involve a serious impact on service and that occur outside office hours, Phicus has an on-call service that will provide attention throughout that time range, and can make use of the telephone number available for this purpose and the aforementioned chat.
