Phicus Tecnología

Discover our services

Launch

Integration of Krill with various service environments

We undertake an analysis with the customer’s needs, offering a wide range of services for the initial configuration and launch of services that adapt to their network. From projects that are in an initial roll-out phase to previously established networks that have been providing service for years, our team of experts provides guidance to be able to reach the milestones that make a network grow and provide a better service.

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Network operation and maintenance

Advanced operation and integration of equipment, services and systems

We accompany our customers from the very beginning, offering specialised consultancy for the operation and maintenance of their systems. We commit to offer impartial guidance adapted to their needs. Our goal is to facilitate the operator with the knowledge and tools needed in order to improve the technical management and control of their network, in coordination with the technical team.

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Advanced operation and integration of equipment, services and systems

24 x 7 support

Availability 365 days a year

We offer 24x7 technical service to accompany the operator and collaborate with them in the resolution of incidents, suggesting improvements that will help them meet their goals.

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NOC

Proactive monitoring of the network during extended hours

During office hours, both the operator’s personnel and Phicus Tecnología’s personnel will monitor the Krill messages in Slack. The events are processed, the incidents are managed, the problems are diagnosed and the nocturnal actions are executed in accordance with the schedule. However, there are time slots with increased activity that may be overlooked.

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Proactive monitoring of the network during extended hours

Technical audit

Higher efficiency and security of the network

The purpose of this service is to analyse the customer’s network and, once elements that have not been optimised have been detected, to collaborate with the technical team in order to make improvement suggestions, both for quality of the service offered and for internal processes.

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Telephony

VoIP telephone solution based on Asterisk

We provide our customers the possibility of offering an agile, powerful and scalable telephony service. The software is installed on the customer's own CPD, automatically self-managed by Krill and supervised by our VoIP experts.

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VoIP telephone solution based on Asterisk

Hospitality

Solution adapted to GPON roll-outs in hotels

Automatically supplies and monitors the Internet access networks of hotels and resorts. The system is based on Krill and has all of its capabilities to meet the specific needs in this environment and to improve the quality of service and user experience.

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Our figures

We support our customers so they can keep growing. Here are some of our figures: